Effective Wednesday, October 23, 2019 certain Futures options quotes will gain an additional digit of precision. UA users will need to refresh the database history for the affected data sets.
Click here for instructions.
CSI symbols affected :

Due to the possible severity of hurricane Dorian, it is possible that our clients may experience interruptions of service. Although we have co-located our critical systems in a secure place that has guaranteed power uptime and redundant communication lines, the unpredictability of the storm’s path and level of destruction may cause disruptions. The staff of CSI will give its best efforts to conduct business, but must also consider the safety of each team member.

U.S. and Canadian Markets will be closed Monday 9-2-2019 for the Labor Day holiday.

Please be advised that effective January 14, 2019, CSI will amend quotations of certain NCDEX products in order to provide more accurate price and volume precision.

OHLC prices disseminated in points format will be increased by a factor of 10 for the following product to accommodate the full precision quoted by the exchange. Only prices disseminated in points format will be increased. Prices disseminated in decimal format will not have their values increased.

Additionally, the following NCDEX products will be adjusted to provide volume and open interest in contracts rather than in units. Volume and open interest will be divided by the divisors listed below.

UA users may need to refresh the database history for the affected data sets.
Click here for instructions.

Effective Monday, November 6, 2018 certain cross-rate quotes will gain an additional digit of precision.
UA users may need to refresh the database history for the affected data sets.
Click here for instructions.
CSI issues affected:

You can paste the list below into your refresh history dialog:

2163
2165
2168
2252
2257
2259
2265
2266
2310
2312
2322
2326
2341
2342
2344
2304
2346
2348
2254
3341
3507
3555

One or more of the latest Microsoft Windows Security Updates has interfered with the
functioning of the Microsoft Excel ODBC Driver that is used by UA to manage Excel export
files. We have confirmed this is an issue with Microsoft, and that they’ve been
notified. The only way for us to handle this for now is to uninstall their security update.
This can be done from your Control Panel’s Program and Features interface.
Go there and click View Installed updates. Locate one of the following updates,
select it and click Uninstall. Your system will run through the uninstall process and
prompt you to reboot. After this is done, your Excel export files can then again
be managed properly.

Security Update for Microsoft Windows
KB4041681 — Windows 7 and Windows Server 2008 R2
KB4041693 — Windows 8.1 and Windows Server 2012
KB4041691 — Windows 10 Version 1607 and Windows Server 2016
KB4041676 — Windows 10 Version 1703

Hopefully Microsoft will not issue this problem back into our systems.
Follow this link to see more on the Microsoft Developer Network:
MSDN Topic of Discussion

A new upgrade to UA will be forthcoming that uses a newer OLEDB driver that is not susceptible to this problem. Check our upgrade page for release Build 408: UA Upgrades

Effective July 10th, 2017, CSI will resume coverage of E-mini Russell 2000 Index futures and options on CME under CSI#677 (Symbol ER2). The existing contracts on ICE will continue to be available under CSI#818 until expiration. For more information, see the CME News Release

Effective Sunday, July 10, 2016 for trade date Monday, July 11, 2016 the Chicago Mercantile Exchange will amend the minimum price increment for Canadian Dollar Futures. The minimum tick is changing from 0.0001 to 0.00005.
Users of UA versions before 2.10.8 will need to refresh the database history for the affected data sets.
Click here for instructions.
CSI issues affected:
#64 CD
#129 CD2
#880 CD1
#100819 MCD

Taiwan Futures Exchange announces that the market will be closed on 2016/7/8 due to Typhoon Nepartak. The Final Settlement Day of the 201607 TOPIX Futures contract will be postponed to the next trading day accordingly. The final settlement price of the contract is the TOPIX Special Quotation (TOPIX SQ) calculated on the final settlement price determination day (the TSE business day following the last trading day, 2016/7/8).

This effects the following CSI#s
#644
#645
#646
#448
#751
#100161
#650
#100489
#100492
#100493

Effective Monday, May 2, 2016 certain cross-rate quotes will gain an additional digit of precision.
UA users will need to refresh the database history for the affected data sets.
Click here for instructions.
CSI issues affected:

You can paste the list below into your refresh history dialog:

2160
2162
2254
2269
2271
2273
2314
2317
2319
2329
2330
2331
2345
2347
3301
3304
3308
3309
3312
3321
3331
3332
3336
3339
3340
3521
3529
3539

In an effort to maintain consistency among CSI platforms, the following futures markets have changed symbols as of April 12, 2016.  Please adjust your software accordingly. If you must use the old symbol, it is possible to modify the symbols in your UA factsheet. Contact CSI customer support if you need assistance.