Refund Policy for Unfair Advantage
We pledge to make every reasonable effort to solve any problem you may have with our data and software upon subscription. If necessary, we will send or make available replacement copies, free of charge, to correct defects. If a refund is required, our refund policy, stated in the following paragraphs, will apply.
CSI warrants each CD and manual to be free of defects in materials and workmanship for 90 days from the date of purchase. CSI will replace any defective disk or CD-ROM during the warranty period. Replacement is the exclusive remedy for any such defects, and CSI shall have no liability for any other damage. In the event the licensee cannot satisfactorily install the UA software, he or she agrees to accept in-depth telephone assistance from a qualified CSI Customer Service Representative. In consideration of the massive historical reserves received through UA, the licensing fee is non-refundable. In the event of a refund request before the full one-year subscription term expires, monthly user fees are short-rated at double the monthly fee per full or partial month from inception of the current subscription term. UA History only Packages are non refundable