Questions and Answers
How often can I download daily prices from the CSI database?
That depends upon the scope of data you receive from CSI.
Our published rates for both Unfair Advantage North American data and
QuickTrieve® portfolios reflect once-a-day updates. Additional accesses are
allowed, and are available at a 40% discount off the normal rates. For example,
if you regularly pay $40 per month for daily updates, you could update a second
time each day for an additional $24 per month. A third daily update would add
another $24 to your bill. Subscribers to Unfair Advantage's World database
offerings may download three times daily for futures or twice daily for stocks
without incurring extra charges. These multiple accesses facilitate tracking
markets as they close around the world.
You can now avoid unnecessary updates that may be prompted
by incomplete downloads. To make sure the markets of interest to you have been
updated, check the Current Posting Status page from the Support screen of the
CSI website or go directly to www.csidata.com/ua/PostingStatus.htm. This
dynamic screen shows which markets have been updated, and which (rarely) might
be running behind schedule.
Does CSI provide a daily report showing the current market
statistics and net change?
Unfair Advantage users can view a daily "Snapshot" of
today's closes and the net change for everything in any or all of your
portfolios or for all futures markets. Simply click the snapshot icon (it looks
like a camera) on the UA toolbar, make your selections and click [Build]. To
view a chart of any of the listed markets, simply double-click it from the
snapshot output screen. You can save or print this screen as desired, except
when the full futures database is displayed.
Additional daily summaries and in-depth fundamental
information on stocks are available through Unfair Advantage's Online
Newspaper. Click on "Read Tomorrow's Newspaper" from the Trading Tools menu or
during the daily distribution process.
QuickTrieve users can request a distribution printout that
includes a full summary of the day's activities for markets within your
I noticed the "Data" page on the CSI website says that
special software is required and that it is not for Unfair Advantage or
QuickTrieve users. What is this screen for?
This interface is used to support some of our large
commercial accounts. The data they receive is formatted in a way that is
suitable for mainframe applications, including redistribution through websites.
For more information on commercial services, please contact Ms. Nassrin Berns
at (800) 274-4727.
We do have data on the website that is appropriate for
for access to factsheets, exchange listings, format documentation and past
issues of the CSI Technical Journal. Go to the "Support" screen to access
replacement database files or to receive updated software.
How do you use Unfair Advantage's Trend Line feature?
First, create your chart. Next click the Chart Tools menu
and then choose "Apply Tool." Click "Trend Line." Trend lines are often used to
mark support or resistance levels within a trending market, so you might want
to start by linking significant peaks on the high side of your bar chart. Click
on a high value near the beginning of a trend and then hold the mouse button
down as you drag your newly forming line to the desired ending point (usually a
recent or mid-term high). Release the mouse button, and the trend line is set.
You might prefer to draw the line past the selected point, intersecting it, and
then projecting the line to future values.
Erasing trend lines is done through the "Right-Click" menu. Position your
cursor anywhere on the chart and click your right mouse button. Then choose
"Clear Annotations." This simultaneously removes all features added through the
"Apply Tool" menu, including trend lines, ellipses, rectangles and text.
How can I see the numerical values of the study lines that
appear on my UA chart?
Use the scale at the edge of the window as a general guide,
or see the specific values on the crosshair data screen. Click the Crosshair
icon from the UA toolbar and then read the study values from the bottom of the
accompanying screen of text information. The values shown correspond with the
location of your cursor on the chart.
I just tried to add a new stock (an IPO) to my Unfair
Advantage portfolio, but the Portfolio Editor says it doesn't exist. How should
I handle this?
If an IPO started trading today, chances are good that we
made it available on this, the first day of trading. However, Unfair Advantage
won't acknowledge the existence of your new stock until after it has been
retrieved in a daily update. Please download new quotes and allow UA to
distribute the data before attempting to add an IPO to your portfolio. If it
still isn't there, please send us an e-mail with a request to add the issue.