Each month in this Journal, our technical support staff addresses issues of interest to many CSI subscribers in a question and answer format. 

Notice:
  The views and information expressed in this document reflect the opinions and experience of the author Robert C. Pelletier.  Neither CSI nor the author undertake or intend to provide tax advice or trading advice in any market or endorse any outside individual or firm.  All recommendations are provided for their informational value only.  Readers should consult competent financial advisors or outside counsel before making any software purchase or investment decision.  CSI does not stand behind or endorse the products of any outside firms.

Copyright (c) 2002 Commodity Systems Inc. (CSI).  All rights are reserved.

Q.
    I tried to access "Tomorrow's Newspaper Today," but my User Name and Password weren't accepted. How can I view the Online Newspaper? 

A.
    The most likely reason these entries weren't accepted is that you did not use the correct case for your CSI User ID, which should be entered using all CAPITAL letters in the "User Name" box. Please try again, remembering to use the required case and to release the Caps Lock button when typing your Customer Number in the "Password" box. Another possibility is that you did not enter the correct ID or number. To verify your CSI User ID and Customer Number, check the "Account" tab of the "General Settings" screen from the UA "Options" menu.

Q.
    I tried to view the Online Newspaper, but instead got a message saying something about "Unauthorized." How do I get authorization to view the Online Newspaper?

A.
   All Unfair Advantage users, including trial users, are authorized to view the Online Newspaper - at no charge for the time being. This error message results from an improperly set option in Internet Explorer. Follow these steps to correct it:

1) When you see the error message saying "HTTP1.1 401 Unauthorized," click the "Tools" menu at the top of your screen. 2) From the pull-down Tools menu, click "Internet Options." 3) Click the "Security" tab, and then, on the "Security" screen, click the [Custom Level.] button. 4) Scroll down to the "User Authentication - Logon" selection near the bottom of the list. You'll see that "Anonymous logon" has been selected, which is the cause of your problem. Select the "Prompt for User Name and Password" option instead. 5) Click OK as necessary to exit the Tools area. The error message will redisplay. 6) Click the "Refresh" icon on your Internet Explorer toolbar or press<F5>. The "Enter Network Password" screen will display, where you can type your CSI User ID and Password as described above. 

    These instructions (complete with graphic displays) are repeated on the CSI website. Reach them by clicking "Troubleshooting" near the bottom of the standard "News Headlines" screen.

Q.
    I have discovered a discrepancy between the exchange's quotes and CSI's quotes for the CBT's Ten-Year Treasury Notes (TY) and Five-Year Treasury Notes (FV). As I understand it, both of these products are traded in 32nds and halves of 32nds, but CSI quotes them in 64ths. This convention requires additional computations to convert an Unfair Advantage quote to the exchange's preferred presentation, which gives me trouble with my analysis. Can you suggest a remedy? 

A.
    The CSI conversion factor of -4 does, indeed, indicate that these markets are quoted in 64ths, despite the exchange's convention of using 32nds and halves of 32nds. Our simpler convention was adopted in order to remain compatible with our own QuickTrieve and with Omega's TradeStation and Reuters' MetaStock software. We adopted this convention for the sake of our customers who use these popular analysis products.

    Since this convention is inconvenient for you, we have decided to introduce two new data series that will present trades in the manner preferred by both you and the exchange. This change will not require a new UA release. You'll find the new Ten-Year Treasury Note data (complete with history) as CSI number 2339, symbol TY3; the new Five-Year Treasury Notes are CSI number 2340, symbol FV3.